How do refunds, cancellations, and returns work on Cut+Dry?

Who handles refunds and returns?

• Suppliers set and manage their own refund, cancellation, and return policies.

• Cut+Dry does not issue refunds or process returns on behalf of suppliers and disclaims responsibility for supplier actions in these matters.

What to do if you need a refund or want to cancel/return

1. Contact the supplier directly that fulfilled or will fulfill your order.

2. Ask about their policy on order changes, cancellations, refunds, or returns, including any time limits or restocking rules.

3. Follow the supplier’s instructions for providing details (e.g., order number, product issues, photos if applicable).

Payment-related issues

• For problems like refund delays after approval, double charges, or payment failures, email pay@cutanddry.com.

• Include your order and invoice information to help resolve the issue faster.

Important reminders

• Policies can vary by supplier; review them before placing an order.

• Initiate claims as soon as possible to stay within supplier timeframes.

If you are unsure which supplier fulfilled your order, refer to your order records and reach out to that supplier directly for the fastest resolution.